Privacy Policy

Privacy Policy

Introduction

Welcome to https://condo-owners-insurance-phoenix-arizona.livebursts.com (referred to as “the Company,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://condo-owners-insurance-phoenix-arizona.livebursts.com.
  2. Mobile and desktop applications developed by us.
  3. Online services and tools offered through our platforms.
  4. Products and promotional materials distributed via our digital channels.

Please note that this policy does not extend to third-party websites, applications, or services linked to ours. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. As an Authorized User: If you use our applications and services, we collect and process data necessary for account management, service provision, and customization.
  2. Website Visitors: When you visit our websites, we may gather information about your browsing behavior to improve user experience and deliver personalized content.
  3. Communications: We may reach out to you via email, phone, or text messages (SMS) for promotional purposes, newsletters, surveys, or service updates, unless you opt-out of such communications.

Personal Data Collection

We collect various categories of personal data to enhance our services and tailor experiences to our users. The types of information we gather include:

  1. Account Information: This includes usernames, email addresses, passwords (hashed and salted), and profile details provided during registration or account creation.
  2. Payment Information: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are collected for transaction processing.
  3. Financial Information: We may store data related to your insurance policies, claims history, and financial transactions with our company.
  4. Purchase Information: Details about products or services purchased from us, including quantities, prices, and delivery information.
  5. Mobile Device Identifiers: Unique device IDs, mobile network information, and browser types for analytics and personalization.
  6. Location Data: Geolocation data provided by your device when using our location-based services or when we detect your presence in a specific area.
  7. Feedback: Comments, reviews, and responses you provide to help us improve our products and services.
  8. Social Media Information: If you choose to log in through social media accounts, we may access your public profile information, including name, email address, and profile picture.
  9. Product Information: Data about products viewed or purchased on our e-commerce platform, such as product preferences and browsing history.

We collect this data through direct user input, automated systems (like cookies and device fingerprinting), and third-party partners who assist us in providing services.

Cookies

To enhance your experience and understand user behavior, we use cookies, which are small text files stored on your browser or device. Our cookies fall into three categories:

  1. Strictly Necessary: These cookies enable basic functions like login, account management, and navigation on our websites. Without them, certain features cannot function properly.
  2. Preferences: Cookies in this category remember your preferences, such as language settings, display options, or ad choices, to provide a personalized experience.
  3. Analytics: We use analytics cookies to gather information about visitor behavior, page views, and interactions on our websites. This data helps us improve our platform and services.

You can manage non-essential cookies through our Cookie Manager, allowing you to control your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. The retention periods vary depending on the type of data and its usage:

  1. Account-related Data: We store user accounts until the account is inactive or closed.
  2. Transaction Records: Financial and purchase data may be kept for auditing and tax purposes, typically up to 7 years.
  3. Customer Support Interactions: Conversations and logs related to customer support are retained for a period of 5 years to improve service quality.
  4. Analytics Data: Aggregated analytics information is usually deleted after 12 months, while detailed data may be kept for shorter periods.

When you request the deletion of your account or personal data, we will process your request in accordance with applicable laws and our internal retention policies.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you and its current use.
  2. Rectification: If your information is inaccurate or incomplete, you are entitled to ask for corrections.
  3. Erasure (Right to be Forgotten): Under certain circumstances, you can request the deletion of your data from our systems.
  4. Restriction: You may limit the processing of your personal data for specific purposes.
  5. Data Portability: We can provide a portable copy of your data in a commonly used format upon request.
  6. Objection: You have the right to object to the processing of your data for certain purposes, including marketing and profiling.
  7. Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.
  8. Appeals/Complaints: You have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been infringed upon.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

If you have any questions, concerns, or requests regarding privacy and data protection, please contact us:

  • Email: [email protected]
  • Mail: Data Protection Officer, Condo Owners Insurance Phoenix Arizona, 12345 Main Street, Phoenix, AZ 85001

We value your trust, and our commitment to protecting your privacy is an ongoing effort.